Refund Policy
Refund Policy
At Evercompanion, your satisfaction is our priority. Every product we make is designed to improve your pet's daily comfort, grooming, and wellness — and we stand behind that with a straightforward, no-hassle guarantee.
We offer a 30-day happiness guarantee because we want you and your pet to feel completely confident in your purchase. If your pet doesn't love their new product for any reason, reach out within 30 days of receiving your order and we'll gladly assist you with a refund or return.
30-Day Happiness Guarantee
You have 30 days from the date you receive your item to request a refund or return. This applies to all products purchased directly through evercompanion.store.
To start a return or refund request, email us at:
Please include the following so we can process your request as quickly as possible:
- Your order number
- Proof of purchase (order confirmation or receipt)
- A brief description of the reason for your return
We typically respond within 1–2 business days.
Return Eligibility
To be eligible for a standard return, your item should generally be:
- In the same condition you received it
- Unused and unwashed
- In its original packaging, with any tags or seals intact
However, under our 30-day happiness guarantee, we evaluate most requests on a case-by-case basis and may issue a refund without requiring the item to be shipped back. This is most common for lower-cost items where return shipping would cost more than the product itself.
Hygiene and Single-Use Items
For health and safety reasons, certain items — including dental finger wipes and other single-use hygiene products — cannot be returned once opened or used, unless the item arrived defective or damaged. This exclusion doesn't affect your rights under the 30-day happiness guarantee described above; we may still offer a refund or replacement depending on the situation.
Damages, Defects, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged in transit, or you received the wrong product, contact us immediately at:
Include a photo of the item and its packaging along with your order number. We'll review the issue and work quickly to send a replacement or process a full refund, at no additional cost to you.
Exchanges
The fastest way to get the right item is to request a refund for the original purchase and place a new order once your return is approved. If you'd prefer, let us know in your email and we can help facilitate a direct exchange where available.
Sale or Promotional Items
Items purchased during a sale or with a promotional discount are eligible for our 30-day happiness guarantee under the same terms as full-price items, unless otherwise stated at the time of purchase.
Shipping Costs
If a return shipment is required, return shipping costs are generally the customer's responsibility unless the item was defective, damaged, or shipped in error, in which case we cover all associated costs.
Refunds
Once your refund request has been reviewed and approved, we will process it back to your original payment method within 5 business days. Please note that your bank or credit card company may require additional time to post the refund to your account — this is typically an additional 3–10 business days depending on your provider.
If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at:
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible after purchase. We're able to accommodate most requests before the order ships; once an order has shipped, our standard return process applies instead.
Questions
For any questions about returns, refunds, damaged items, or anything else, we're happy to help. Reach us anytime at:
This policy applies to purchases made through evercompanion.store. Evercompanion reserves the right to update this policy at any time; changes will be reflected on this page.